PrepCraft Refund Policy

Effective Date: May 29, 2025 Last Updated: May 29, 2025

Our Commitment to You

At PrepCraft, we're confident in the value our educational platform provides. We stand behind our service with a straightforward, no-questions-asked refund policy designed to give you peace of mind when subscribing.

14-Day Refund Window

We offer full refunds within 14 days of your initial purchase. This gives you and your child adequate time to explore PrepCraft's features and determine if our platform meets your educational needs.

What's Covered

• All subscription plans (monthly and annual)
• First-time purchases
• Subscription upgrades within the 14-day window
• Full refund of the amount paid

Refund Eligibility

To be eligible for a refund, your request must be submitted within 14 calendar days of your purchase date. The 14-day period begins at the time of successful payment processing.

Eligible for refunds:

• New subscriptions purchased directly through PrepCraft
• Subscription plan upgrades (refund difference only)
• Subscriptions purchased with promotional codes

Not eligible for refunds:

• Requests made after the 14-day window
• Scholarship accounts (these are provided free of charge)
• Gift subscriptions redeemed by recipients
• Accounts suspended for terms of service violations

How to Request a Refund

Requesting a refund is simple and straightforward:

1. Contact our support team at support@prepcraft.ai
2. Include the following information:
   • Your account email address
   • Purchase date and amount
   • Reason for refund (optional but helpful)
3. Submit within 14 days of your purchase date

What Happens Next

1. Immediate Confirmation: You'll receive an email confirming we've received your refund request
2. Processing: Our team will verify your eligibility (typically within 1 business day)
3. Refund Issued: Once approved, we'll process your refund to your original payment method
4. Timeline: Refunds typically appear in your account within 5-10 business days, depending on your financial institution

Account Access During Refund Process

• Your account will remain active until the refund is processed
• You may continue using PrepCraft during the processing period
• Once the refund is complete, your subscription will be cancelled

Special Circumstances

Promotional Offers

If you purchased a subscription with a promotional discount or special offer, the refund will be for the actual amount paid, not the full retail price.

Multiple Children

If you have multiple children on your account and wish to reduce the number of children covered, please contact us. We may be able to adjust your subscription rather than process a full refund.

Technical Issues

If you're experiencing technical difficulties that prevent you from using PrepCraft, please contact our support team before requesting a refund. We're often able to resolve technical issues quickly.

Payment Method Refunds

Credit/Debit Cards: Refunds will be processed to the original card used for purchase. If the card is no longer valid, please contact us for alternative arrangements.

Digital Wallets (Apple Pay, Google Pay, etc.): Refunds will be processed through the same digital wallet service.

Bank Transfers: Refunds will be processed to the original bank account (may take 7-14 business days).

After the 14-Day Period

While we cannot offer refunds after the 14-day window, we're committed to your satisfaction:

• Contact us anyway: We may be able to help resolve any issues you're experiencing
• Account adjustments: We can discuss subscription modifications or pausing your account
• Future considerations: We evaluate feedback to improve our service and policies

Questions and Support

If you have any questions about our refund policy or need assistance with a refund request:

Email: support@prepcraft.ai Response Time: Within 24 hours during business days Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

Policy Changes

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email to active subscribers.

Legal Information

This refund policy is part of our Terms of Service and is governed by the laws of the jurisdiction where PrepCraft operates. This policy does not affect your statutory rights as a consumer.

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We appreciate your trust in PrepCraft and are committed to providing an exceptional educational experience for your child. If PrepCraft isn't the right fit for your family within the first 14 days, we'll gladly refund your purchase, no questions asked.